Privacy Policy
This policy explains how Jobdeck ("we", "us", "our"), a product of Taylored Electrical Group Pty Ltd (ABN 49 689 808 633), based in New South Wales, Australia, handles personal information in the Jobdeck mobile app and website. We handle personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
What we collect
- Account details — your name, email, business name, ABN and licence details you enter.
- Business data you create — jobs, site diaries and photos, timesheets, quotes, invoices, customers, materials, and crew records.
- Your crew's details — where you invite team members, their name, email and the hours/notes they log.
- Device & usage — app version, platform, anonymous in-app event names, and (if enabled) crash diagnostics.
How we use it
Only to run Jobdeck for you: to provide the app, sync your data across your crew's devices, send transactional messages (invites, verification, quote/invoice emails), improve reliability, and provide support. We do not sell your data, and we don't use advertising or tracking SDKs.
Who we share it with (sub-processors)
We use a small set of reputable service providers to run the app. Each only receives the data needed for its function:
| Provider | Purpose | Data involved |
|---|---|---|
| Neon | Database hosting | Your account & business data |
| Railway | Server hosting | Data transiting the app |
| Vercel | Website hosting | Website traffic only |
| Cloudflare R2 | Photo & file storage | Photos and document scans you upload |
| Resend | Transactional email | Recipient email + message content |
| Expo | Push notifications | Device push tokens |
| Sentry | Crash monitoring | Diagnostics + a user ID (never your email) |
| Twilio | SMS (when used) | Customer phone + message text |
| Stripe | Card payments (when used) | Invoice amount + pay-link (card data stays with Stripe) |
| RevenueCat / Apple | Subscriptions | Subscription/purchase status |
| Xero / MYOB | Accounting sync (opt-in) | Customers & invoices you push to your own accounting file |
| Google / Apple | Sign-in (opt-in) | Your sign-in identity token |
Overseas disclosure (APP 8)
Some of these providers are located overseas or store and process data overseas — principally in the United States (for example our email, crash-monitoring, SMS, payments, subscription and push-notification providers). Others may process data in other countries depending on their infrastructure. Before disclosing your information to an overseas recipient we take reasonable steps to ensure it's handled consistently with the APPs, such as using reputable providers with appropriate contractual and security safeguards. By using Jobdeck you consent to these overseas disclosures for the purposes described above.
How we store & protect it
Data is stored securely with encryption in transit, access controls, and connected accounting tokens encrypted at rest. No system is perfectly secure, but we take reasonable steps to protect your information from misuse, loss, and unauthorised access.
If a data breach occurs that's likely to result in serious harm, we'll notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in line with the Notifiable Data Breaches scheme.
Keeping & deleting your data
You can delete your account at any time in the app (Profile → Delete account) or via our account deletion page. This revokes your logins, removes your personal credentials and receipt photos, and scrubs your personal details so the account can't be signed into again. Operational records that belong to the business (such as jobs and invoices) are kept, and some records — for example financial records and work-health-and-safety (SWMS) sign-ons — are retained in anonymised form because a business's history and the law require it.
We keep personal information only for as long as we need it for the purposes above, or as the law requires. Financial and tax records are generally kept for at least 5 years (as required by Australian tax law) and WHS records for the period required under work-health-and-safety law. Business owners can export all their business data at any time.
Access & correction (APP 12 & 13)
You can ask us to access the personal information we hold about you, or to correct it if it's wrong. Email support@jobdeck.com.au and we'll respond within a reasonable time (usually within 30 days). There's normally no charge. If we can't give you access or make a correction, we'll explain why in writing.
Complaints
If you think we've mishandled your personal information, email support@jobdeck.com.au with "Privacy complaint" in the subject. We'll acknowledge your complaint, look into it, and respond — usually within 30 days. If you're not satisfied with our response, you can escalate to the Office of the Australian Information Commissioner (OAIC): oaic.gov.au or 1300 363 992.
Children
Jobdeck is a business tool and isn't intended for anyone under 16.
Changes
We may update this policy; we'll post the new version here and update the date above.
Contact
Privacy questions or requests: support@jobdeck.com.au.
Taylored Electrical Group Pty Ltd (ABN 49 689 808 633), New South Wales, Australia. A postal address is available on request.