Terms of Service
These terms govern your use of the Jobdeck app and website, provided by Taylored Electrical Group Pty Ltd (ABN 49 689 808 633), New South Wales, Australia ("we", "us", "our"). By creating an account or using Jobdeck, you agree to them on behalf of yourself and, if you're setting up a business account, on behalf of that business. These terms also serve as the End User License Agreement (EULA) for the Jobdeck app.
What Jobdeck is
Jobdeck is job and field-service management software for Australian trade and service businesses of any size. It helps a business quote work, turn a quote into a job, schedule and dispatch crew, record what was done and what it cost, invoice customers, track purchase orders and supplier costs, run staff timesheets and rostering, and generate compliance paperwork relevant to the trade and field-service industries — for example GST tax invoices, security-of-payment claims, RCTIs, and work-health-and-safety records. Jobdeck is a tool, not a professional adviser — see Compliance-related features below.
Your account
You must give accurate details and keep your login secure. You're responsible for activity under your account and for the crew you invite. You must be authorised to run the business you set up in Jobdeck. A business account ("tenant") can have multiple members with different roles and permission levels, set by the business owner or an administrator. Members can be invited by a shareable code; accepting an invite is not bound to the specific email address it was sent to, by design — anyone holding a valid invite code from your business can join, so treat invite codes the way you'd treat a spare set of keys.
Multiple businesses. One person can belong to more than one business on Jobdeck. Switching between businesses never widens what you can see — you're always scoped to exactly one business's data at a time, and being related to one business never grants access to another unless you've been separately invited to it.
Using Jobdeck
Jobdeck is a tool to help you run your business: quotes, jobs, timesheets, invoices and records. You agree not to use it for any unlawful purpose or in a way that breaches another person's rights, attempt to gain unauthorised access to any part of the service or another business's data, interfere with or disrupt the service, upload content you don't have the right to upload, misuse staff chat to harass or threaten another user, or share your invite codes, API keys or account credentials with anyone not authorised to use them. We may suspend or terminate access for a serious or repeated breach of this section — see Ending your account for notice.
You own your data. Your business's data — jobs, quotes, invoices, customer records, photos, documents and everything else you put into Jobdeck — belongs to you. We don't claim ownership over it. We process it to provide the service to you, as described in our Privacy Policy. This is also why a departing employee's account deletion doesn't delete the jobs, invoices and diary entries they worked on: their own personal details go, but the work record, which is your business's record, stays with you.
Exporting and taking it with you. The Reports export (Reports section, mobile and web) covers your business's books — customers, jobs, quotes, invoices, photos and more — and is available to the business owner and a free accountant seat; it does not include staff chat. The full business backup (Settings → Activity log, web dashboard only) covers every table in the schema as a zip of CSV files, plus PDFs and photos, including staff chat message bodies, and is available to owners and admins only, with every download logged. Both are available at any time, including while your account is read-only. You can also connect Xero, MYOB or QuickBooks to keep a live copy of your customer and invoice records outside Jobdeck.
Invoices, GST & your records
Jobdeck helps you produce quotes, tax invoices and reports, but you are responsible for the accuracy of your pricing, GST treatment, licensing, and your tax and compliance obligations. Jobdeck can generate documents and workflows relevant to running a compliant trade or field-service business — GST tax invoices, security-of-payment (SOPA) payment claims, RCTIs, work-health-and-safety incident and SWMS records, and test-interval reminders. These are tools to help you meet your own obligations, not legal or professional advice, and not a compliance guarantee. The wording Jobdeck generates follows standard published conventions, but your specific legal obligations depend on your state, your industry, your contracts and your circumstances, which only you or your own adviser can properly assess. You remain solely responsible for your business's compliance with all applicable laws. Jobdeck does not lodge documents with any authority.
Subscriptions, trial & payment
Jobdeck is offered on an auto-renewing monthly subscription that starts with a 14-day free trial with full access to the app on a real job before any payment is required. Prices are in Australian dollars and include GST: the figure shown is the total you pay, and the price for your business depends on the size of your team. The price is shown to you before you subscribe.
Subscriptions are taken out and billed in the Jobdeck web dashboard, and card payments are processed by our payment provider, Stripe — we never see or store your card details. The trial never converts on its own. We do not ask for a card to start it, and nothing is charged unless you choose to subscribe. Once you do subscribe, your subscription renews automatically each month until you cancel.
What happens when the trial ends, or a subscription lapses. Your account becomes read-only. Nothing is deleted. You keep access to every job, quote, invoice and report, and you can still download your complete data export. Only adding and changing is paused, until you subscribe again. This applies to ordinary use of the app — it does not apply to actions the law requires to stay available regardless of billing status, such as recording a notifiable work-health-and-safety incident, or deleting your own account or the whole business. It also does not apply to running an erasure request against one specific customer or team member — that works while locked too, because it only ever removes data.
If your business is locked for non-payment for 12 months with nobody signing in, we will email the owner and every admin 30 days before deleting it and everything in it. Signing in or exporting your data during those 30 days cancels the deletion — see our Privacy Policy for the full picture.
What counts as a user. Your price band is set by the number of people with a login who are still active on your account, and you can't under-subscribe for your actual headcount — adding people past your current tier's cap requires an upgrade. A read-only accountant or bookkeeper seat is free and never counts towards your band, and you may have two of them; if you later give one of them access beyond read-only, they become an ordinary user and count like anyone else.
If we change our prices. We may change our subscription prices, and if we do we will give you at least 30 days' notice by email before the new price applies to you. A price change never applies to a period you have already paid for. If you do not want to continue at the new price, you can cancel before it takes effect and you will not be charged it.
You can cancel at any time from the Plan page in the web dashboard, where you can also update your card and see your past invoices and receipts. When you cancel, you keep access until the end of the period you've already paid for. We handle refunds directly — contact us at support@jobdeck.com.au. Deleting your own account, when you're the last active person in a business, automatically cancels that business's subscription; deleting an entire business also always cancels its subscription. None of this limits your rights under the Australian Consumer Law (see below).
Referrals. If you use a referral code, or someone uses yours, the referring business can see the name of the business they referred and whether it has subscribed. It's a small disclosure, but a real one: your business name and subscription status are visible to whoever referred you.
Other people's information
Jobdeck holds information about people who never signed up to it: your customers, the crew you invite, your subcontractors, and anyone who fills in your public quote request, enquiry or booking form. You decide what goes in. We hold it and process it so that we can provide the service to you, and for no other purpose. We do not sell it, and we do not use it to market to those people.
What you are promising us. When you put another person's details into Jobdeck, you are telling us that you are entitled to collect them and to have us hold them for you, that you have given that person whatever notice the Privacy Act 1988 requires you to give, and that using Jobdeck for those details does not breach any obligation you owe them. If we are held liable to somebody because that was not true, you agree to cover us for that, limited to loss we could not reasonably have avoided.
What we promise you. We will only use that information to run the service for you and to meet our own legal obligations. We will keep it secure, we will tell you without undue delay if we become aware it has been exposed, we will help you respond if one of those people asks you for access or correction, and when you delete it or close your account we will delete it on the timeline set out in our Privacy Policy. The people whose information it is have rights under the Privacy Act directly against us as well, and nothing here removes them.
Presence, and who can see when someone was last in the app
Jobdeck shows colleagues within the same business whether a person is currently in the app, and when they were last seen in it. Unlike location sharing, this is on by default for every member, because it is what makes staff chat usable — knowing whether a message has actually reached anyone. A member can switch it off for themselves at any time in their Profile, and it only ever works one way: your colleagues only see it about you if you can also see it about them. This is one of the features covered by the workplace-surveillance notice below — read that section before you rely on it.
Workplace surveillance: presence, location, arrival tracking and photo stamping
If you are an employer, four features in Jobdeck can amount to workplace surveillance of your crew in the sense used by surveillance and workplace-privacy law: presence and last-seen, location sharing, Track My Arrival, and photo location-stamping. All four are off, or default to a visible-but-switchable state, and none can be turned on by anyone except the crew member themselves (location sharing, Track My Arrival) or the business (presence default, photo stamping) — but who switches a feature on does not settle your legal obligation as the employer.
This is your responsibility, not ours. In New South Wales, the Workplace Surveillance Act 2005 requires at least 14 days' written notice to an employee before workplace surveillance of this kind starts. Victoria's Surveillance Devices Act 1999 and the Australian Capital Territory's Workplace Privacy Act 2011 impose their own, broadly similar notice obligations, and other states and territories have general surveillance-devices law that may also apply. A worker turning a feature on themselves does not necessarily discharge your notice obligation as the employer. Before you rely on any of these four features, satisfy yourself that you have given whatever notice the law in your state or territory requires, and tell your crew the features exist before they sign in for the first time. We cannot give you that advice and we are not responsible for your compliance with it.
Location sharing. Jobdeck can show a crew member's location to the owner and admins of their business. It is off by default, only the crew member can switch it on, and nobody can switch it on for them. See our Privacy Policy for exactly what is collected and for how long.
Track My Arrival. If your business uses this, the customer on a job can see the assigned crew member's coarse position from "on my way" until arrival, plus an hour. The worker can stop all sharing at any time from their own profile, whatever the state of your business's subscription.
Shift location records. If your business turns on the shift-location report, owners and admins can see where a worker was during a clocked shift, drawn from the same location data above.
Photo location-stamping. If your business turns this on, the time and place a photo was taken is printed onto the image itself. It is off by default and only reads a position at the moment a photo is taken.
Messages we send for you
Jobdeck sends texts and emails to your customers in your name: on-my-way notifications, quote links, invoice reminders, overdue chasing and service reminders. You are the sender of those messages. We are only the means of sending them.
That means the Spam Act 2003 obligations are yours. You must have the recipient's consent, express or reasonably inferred from your dealings with them, before a message goes out, and you must stop sending to anyone who asks you to stop. Reminders about work you have done for somebody are usually fine on that basis. A message whose purpose is to win new work from them is marketing, and needs consent and an unsubscribe. Every message identifies your business as the sender and gives your contact details. If somebody asks you to stop, remove them in Jobdeck and it will stop. Jobdeck records the marketing consent you set against each customer, and stops marketing sends when it's withdrawn — but recording it is your job, and so is having got it in the first place.
Third-party integrations
Jobdeck can connect to third-party services at your choice: Xero, MYOB and QuickBooks (accounting sync), and Stripe Connect and Square Connect (so your customers' card payments land directly in your own bank account, never ours). As at this update, Square Connect is live and connectable; Stripe Connect, MYOB and QuickBooks are built but not yet connectable in production. Connecting one of these means you're also agreeing to that provider's own terms of service. We're not responsible for the availability, accuracy or acts of any third-party service you choose to connect. You can disconnect any integration at any time. If you don't connect a payment provider, there's no card-payment option for your invoices — we never substitute a shared account on your behalf.
The public API and webhooks
If your business uses the Jobdeck public API (/api/v1) or configures outbound webhooks to your own systems, you're responsible for keeping any API key or webhook secret confidential, and for the security of whatever system you point a webhook at. We may revoke an API key or disable a webhook endpoint that is repeatedly failing or being misused.
Availability
We work to keep Jobdeck running and your data safe. Subject to your rights under the Australian Consumer Law (see below), the service is provided on an "as is" basis: we don't guarantee it will be uninterrupted or error-free, and we may need to suspend access temporarily for maintenance, trying to give notice where practical. Jobdeck's mobile app is designed to keep working offline on site with no signal for a specific set of features — diary entries, photos and video, clock on/off, checklist ticks, materials, forms, and a completion signature — syncing once you're back in range. This does not extend to quoting, invoicing, staff chat, scheduling, or any other server-side feature that genuinely requires connectivity.
Australian Consumer Law
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. The Australian Consumer Law applies to Jobdeck regardless of which state or territory you operate in. Where permitted, our liability for a failure is limited to re-supplying the service or the cost of doing so.
Limitation of liability
Nothing in this section limits the rights and remedies you have under the Australian Consumer Law, which take priority over this section. Subject to that, and to the extent permitted by law:
- the service is provided "as is" and "as available", without warranties of any kind beyond those that cannot be excluded under the Australian Consumer Law;
- we are not liable for indirect or consequential loss, or for loss of profits, revenue or business, arising from your use of Jobdeck; and
- our total liability to you for all claims connected with Jobdeck is limited to the amount you paid us for the service in the 12 months before the event giving rise to the claim.
Your data is not covered by that exclusion. Holding your business records is the job you are paying us to do, so we do not exclude our responsibility for losing them. The limits above do not apply to loss or corruption of your data caused by our failure to take reasonable care of it. You can export a complete copy of your data at any time — see above — including while your account is read-only, and we would encourage you to keep your own copies of anything important.
Indemnity
The specific indemnity for information about other people you put into Jobdeck is set out above under Other people's information.
Ending your account
You can stop using Jobdeck and delete your account at any time, for any reason, from the app or the dashboard — see our Privacy Policy for exactly what that does. Deleting your business also cancels its subscription, so nothing is charged after the period you have already paid for.
If we need to end or suspend your account. We will give you 30 days' notice by email, and if the reason is something you can put right we will tell you what it is and give you a reasonable chance to fix it first. We will not suspend or close your account without that notice unless we have to act immediately — which means only where continuing would break the law, expose someone to a genuine safety or security risk, or where payment has failed and remains unpaid after we have asked you to fix it. If we end your subscription part-way through a period you've paid for, we will refund the unused part.
Either way you keep your data. Before an account is closed by us, and for 30 days afterwards, you can export your complete records — see above.
Termination doesn't affect any subscription fees already paid, and doesn't relieve either party of obligations that by their nature should survive — for example, your obligation to pay for use prior to termination, and our own retention obligations: we keep the name on an already-issued tax invoice for five years as Australian tax law requires, and we keep anonymised SWMS and incident records as work-health-and-safety law requires.
If we stop operating Jobdeck, we will give you at least 60 days' notice by email. Your export and backup stay available for the whole notice period. After it ends, we delete everything. If the product is sold instead of shut down, the buyer takes on this Privacy Policy and these Terms unchanged, and we tell you before the sale completes.
Third-party services
Jobdeck works with third-party services, including Stripe, who process your subscription payment; Apple and Google, for app distribution and optional sign-in; and, if you connect them, Xero, MYOB, QuickBooks, Stripe Connect and Square Connect. Your use of those services is subject to their own terms and privacy policies, and we're not responsible for them.
Changes to these terms
We may update these terms, but only for one of these reasons: to reflect a change to the service or to a feature; to comply with the law or with a regulator; to reflect a change in our costs, our suppliers or our security arrangements; or to correct an error or make the wording clearer.
How we tell you. If the change is material we will give you at least 30 days' notice by email to the address on your account, and we will say plainly what is changing. Changes that are not material, such as fixing a typo or clarifying wording that does not alter your rights, take effect when we publish them.
You can leave instead. If you do not accept a material change, you can cancel at any time before it takes effect and it will never apply to you. If you have paid for a period that runs past the date the change takes effect, we will refund the unused part. A change never applies retrospectively to a period you have already paid for, and it never applies to anything that happened before it took effect.
Dispute resolution
If a dispute arises, tell us in writing what the problem is and give us 14 days to try to sort it out directly, before either of us starts court proceedings. This does not stop either of us seeking urgent relief from a court, and it does not affect your right to go to a consumer regulator or an ombudsman.
General
What we let you do with the software. While your account is open we give you a personal, non-exclusive, non-transferable right to use Jobdeck for your own business. Everything else in it stays ours: the software, the templates, the branding and the design. You may not copy it, resell it, rent it out, take it apart or build a competing product from it.
The whole agreement. These terms and our Privacy Policy are the agreement between us. Our guide and our website describe how the product works and are written to be accurate, but where something on them conflicts with these terms, these terms decide the question. This does not limit anything you are entitled to under the Australian Consumer Law, including in respect of representations we have actually made to you.
If part of this does not hold up. If a court finds any part of these terms unenforceable, that part is severed and the rest keeps operating. Us not enforcing a term isn't a waiver of our right to do so later.
Things outside anyone's control. Neither of us is in breach for a delay or failure caused by something genuinely beyond our reasonable control, such as a natural disaster, an outage at a major provider, or a government direction. If it goes on for more than 30 days either of us may end the agreement, and we will refund any period you have paid for and not received.
If the business changes hands. We may transfer these terms to somebody who buys the business or the product, provided your rights are not reduced. We will tell you if that happens. You may not transfer your account to somebody else without asking us first, though you can of course change who in your business has access.
How we contact each other. We give you formal notice by email to the address on your account, and it is taken to have arrived the next business day. You give us formal notice at support@jobdeck.com.au. Keep your email address current, because it is where notice of a price change or a change to these terms will go.
Age. You must be at least 16 to hold a Jobdeck login. If you employ an apprentice or a worker under 16, do not create a login for them.
Governing law
These terms are governed by the laws of New South Wales, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of that State.